First, I want to say how well the seller communicates and they are very polite. I ordered my package express because I needed it for my graduation and my hair appointment was on Thursday. The package didn't arrive before and so I contacted the seller. He replied and said he'll replace it. He sent it out express and I got just in time. It turns out the post office delivered it to my neighbor. The hair was SO soft and smooth. There were NO SHORT hairs. Everything was full to the bottom. I loved it !