After I had a bad experience the second time I purchased a wrap ponytail, hair esthetic staff reached out to me and offered to send me a replacement! They were so professional. I received my replacement so fast and this time the quality matched the first ponytail I had which was amaing. I’m so happy and amazed at the customer service. I love these wrap ponytails. They are so easy to install and the quality is so good. I’m a happy customer. I would recommend this product and company.